// PRIVACY · LAST UPDATED JUNE 2026
This Privacy Policy explains how mixue888 collects, uses, stores, shares, and protects personal data submitted by Players and visitors to the mixue888.one platform. By creating a mixue888 account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
mixue888 ("we", "us", "our") operates the online gaming platform accessible at mixue888.one (the "Platform"). This Privacy Policy applies to all personal data processed in connection with your use of the Platform, including data collected during account registration, identity verification, payment processing, gaming activity, customer support interactions, and marketing communications.
This Policy is intended to meet the standards of applicable data protection legislation, including principles aligned with the Malaysian Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection frameworks. Where you are located in a jurisdiction with its own data protection legislation, we process your data in compliance with the requirements applicable to our operations.
This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with mixue888.
mixue888 collects the following categories of personal data in connection with the operation of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad or passport number, selfie/photo ID for KYC | Age verification, account registration, anti-fraud, AML compliance |
| Contact Data | Email address, Malaysian phone number, residential address | Account communications, OTP delivery, support responses |
| Financial Data | Bank account number or e-wallet identifier (Maybank2u, Touch 'n Go eWallet, DuitNow, etc.), transaction history, deposit and withdrawal records | Payment processing, withdrawal verification, AML monitoring |
| Gaming Activity Data | Game sessions, bet amounts, win/loss records, bonus usage, self-exclusion status | Service provision, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device fingerprint, browser type, operating system, login timestamps, session duration | Security, fraud detection, platform optimisation |
| Communications Data | Live chat transcripts, email correspondence, support tickets | Service quality, dispute evidence, legal compliance |
| Marketing Preferences | Opt-in/opt-out status, promotion interaction history, campaign response data | Targeted and general promotional communications (where consented) |
mixue888 collects personal data through the following means:
mixue888 processes your personal data on the following legal bases, depending on the nature and purpose of the processing:
mixue888 uses personal data for the following purposes:
mixue888 does not use your personal data to make solely automated decisions that produce significant legal effects on you, without human review being available.
mixue888 shares personal data with carefully selected third-party processors who assist in delivering the Platform, including: identity verification providers, payment processors, fraud prevention services, cloud hosting providers, customer support platforms, and analytics services. All such processors are contractually bound to process data only on our instructions and to maintain appropriate security standards.
Where necessary for game delivery, technical data (such as session tokens and bet identifiers) may be transmitted to licensed game studios (e.g., Pragmatic Play, Evolution Gaming) operating within their own data processing frameworks. These providers do not receive your name, financial data, or contact details.
mixue888 may disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where required by applicable law, court order, or where we reasonably believe disclosure is necessary to prevent or investigate illegal activity including fraud, money laundering, or the exploitation of minors.
mixue888 does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Sharing of data with marketing partners is limited to aggregate, non-personally-identifiable analytics.
The mixue888 Platform uses cookies and similar tracking technologies to function correctly and to improve your experience. The following categories of cookies are used:
You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent the mixue888 login and Platform from functioning correctly.
mixue888 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.
mixue888 implements technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While mixue888 takes all reasonable precautions, no data transmission over the internet is completely secure. You are responsible for maintaining the security of your own mixue888 login credentials. If you suspect a security breach affecting your account, please contact us immediately at [email protected].
Subject to applicable law and certain statutory exceptions, you have the following rights in relation to your personal data held by mixue888:
You may request a copy of the personal data mixue888 holds about you, along with information about how it is processed. We will respond within 30 days of a verified request.
You may request correction of inaccurate or incomplete personal data. Some data fields (e.g., registered name) can only be amended following identity re-verification.
You may request deletion of personal data where it is no longer necessary for the purpose for which it was collected. This right is subject to legal retention obligations — for example, transaction records must be retained for AML compliance purposes and cannot be deleted on request.
You may request that we restrict processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is resolved.
Where processing is based on consent or contract and carried out by automated means, you may request your personal data in a structured, machine-readable format.
You may object to processing based on legitimate interests, including profiling for marketing purposes. You may opt out of marketing communications at any time via your account settings or by contacting support.
To exercise any of the above rights, please contact us at [email protected] with the subject line DATA RIGHTS REQUEST. We will verify your identity before processing the request.
To operate the Platform, mixue888 may transfer personal data to servers or service providers located outside Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Malaysian data protection law — including contractual clauses binding the recipient to equivalent data protection obligations.
Game providers and payment processors may operate infrastructure in multiple jurisdictions. All such providers are subject to data processing agreements that restrict use of data to the purposes for which it was shared.
The mixue888 platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, that account will be immediately suspended and the data deleted in accordance with our data disposal procedures. If you believe that a minor has registered on our platform, please contact us immediately at [email protected].
mixue888 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Material changes will be communicated to registered Players via email to the registered address and by a prominent notice on the Platform at least 14 days prior to the changes taking effect.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. Continued use of the mixue888 Platform following the effective date of any change constitutes acceptance of the updated Policy. If you do not agree with any change, you should cease using the Platform and may request account closure.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how mixue888 handles your personal data, please contact our Data Protection team:
Email: [email protected]
Use subject line: PRIVACY QUERY – [Your Account Username]
We acknowledge privacy queries within 48 hours and provide a substantive response within 14 business days.
If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
How mixue888 Protects Your Privacy
Our data commitments in plain language.
mixue888 does not sell, rent, or trade your personal data to advertisers, data brokers, or any third party for commercial purposes. Your data is used exclusively to operate and improve the mixue888 Platform.
All data transmitted between your browser and our servers is protected by TLS 1.3 — the current security standard. Sensitive fields (passwords, KYC documents, financial data) are additionally encrypted at rest.
Access, rectification, erasure, portability, and objection rights are available to all mixue888 Players. Requests are verified and processed within statutory timeframes — no runaround.
Promotional emails and SMS from mixue888 are only sent where you have given explicit consent. You can withdraw consent and opt out at any time via account settings or by contacting support.
mixue888 publishes explicit data retention periods for each category of personal data. Data is deleted or anonymised when the retention period expires — not held indefinitely.
mixue888 maintains a formal data breach response plan. In the event of a breach affecting your personal data, we will notify affected Players and relevant authorities within the timeframe required by applicable law.
// YOUR DATA IS SAFE HERE
Your personal data is protected. Your account is encrypted. Your rights are respected. Everything you need in one MYR-native platform.
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